We value every customer and strive to provide customers with satisfied products and services.
Customers can cancel a subscription at any time. When canceling a subscription, all future charges associated with this subscription will be canceled. Customers may notify us of your intent to cancel at any time; your cancellation will become effective at the end of your current billing period. You will not receive a refund; however your subscription access and/or delivery and accompanying subscriber benefits will continue for the remainder of the current billing period.
We provide 1-month (monthly deduction) and 1-year (yearly deduction) subscription plans. We provide a 7-day full Money Back Guarantee for 1-year subscription. Refund requests for a 1-month subscription will not be accepted. The subscription will be canceled accordingly upon the receiving of the refund request. Once a refund is issued, customers cannot use the product and service any more.
To ensure that customers have enough time to evaluate whether the
purchased product and service meet their needs, we provide a 7-day
full money back guarantee for 1-year subscription plans. Refund
request will be approved within this guarantee only if the refund
request is submitted within the subscription's specified
money-back-guarantee period. If a refund request is not submitted
within the subscription's specified money-back-guarantee period,
no full refund will be issued. When we issue a partial refund, we
will calculate the total fees of used subscription months and only
refund the amount for the left unused subscription months. Kindly
note that the partial refund amount will be calculated on a
monthly basis. For any months used, the subscription for less than
one month will be counted as one month.
If a refund request due to technical trouble of the purchased product and service, and no solution has been provided within 30 days. In this case, we can pause the subscription to wait for future upgrade. This will pause future subscription payments for this payee until we manually resume the subscription. Or we can refund the left unused subscription months if the customer doesn't want to wait for a future upgrade. However, we hope customers can cooperate with our support team to troubleshoot the problem by providing detailed descriptions and information regarding the problem, and also applying the solutions provided by our support team.
If there is any question about your order and subscription, please contact us and provide us with the detailed information and the relief you seek. We will do our best to solve it to your satisfaction. If a formal chargeback was submitted directly before contacting us, we have the right to terminate the user's use of our products and services permanently.
If customers want to cancel the subscription or request a refund or want to submit a chargeback, please click here to contact our support team to submit your request.